WHOLEWELL SERVICE AWARENESS
Service Excellence Through the WHOLEWELL SERVICE AWARENESS Organisational Behaviour System
Knowledge, discovery and application are the fundamentals of 4TEA2 Organisational Behaviour Systems, and with the WholeWell Service Awareness OBS, called MADE, this orientation regime is just as rigourously applied. The goal is to reach the customer, and make a difference with every transaction. However small, if it registers, it has a chance.
Knowledge
What makes fantastic service? Do you experience it every day? What are the behaviours that stand out?
Discovery
How do you judge yourself on service? Are you 10/10 or are there areas for improvement?
WholeWell Service Awareness Training Course
A compact version of the MADE WholeWell Service Awareness OBS. The WholeWell Service Awareness Training Course explains the basic what and why, of MADE Service Culture, and runs through the ten behaviours, but delivered in a more compact set of modules and available on demand.
WholeWell Customer Service Training Course
A standard, on demand customer service course, explaining the principles and practices of customer service, service theory and service psychology, without the Friday's Flair of Service Culture.